AMC DESK - Customer Service Management

AMC DESK - Customer Service Management 

It keeps track of all the information related to contract with multiple product. You can track expiry date of AMC, EMI payment of AMC, due date of payment, track customers’ call and much more. Under the contract, products provide service to customers from taking complaint management, email, warranty management, call management and SMS sender which is a very important aspect of customer relationship management. Even your technician can close a call onsite and create digitally field report.

Features

Admin Dashboard

Add New Customer

Write Custom Any Notes Against Customer Date Wise

Customer Overview ( All Report At A Glance )

Customer Active / Expired AMC

Customer Upcoming Service Date

Customer Total Business Amount

Last Payment Received Amount and Date

Net Due Amount As On Today

Add Multiple Site/Location Per Customer

Add New Executive (Service Engg.)

Add New Product

Product Group

Product Model

Product Serial

Product Master

Add AMC Terms And Conditions (Multiple)

AMC Quotation

Add New Quotation

Assign Terms and Condition

View Quotation Details

Track if any AMC is generated against Quotation or not.

Print Quotation

Warranty

Issue New Warranty Card To Customer

Multiple Product (Product Serial Wise) Based Warranty

Detail Report Of Issued Warranty Card

Expired And Running Warranty Cards

Issue New AMC Against Any Warranty Card

AMC Management System

Three Types Of AMC

AMC Against Warranty Card

Product Based AMC (No Warranty Card)

Service Based AMC (No Warranty Card And Without Product)

Issue New AMC Against Existing Warranty Card

Auto Detect Of Products Which Were Under Warranty Card

Add Multiple Products In Product Based AMC

Generate Service Schedule Dates Based On AMC Start And End Date

Multiple AMC Service Dates

AMC Payable Amount

AMC EMI Schedule Payment (Multiple Installment Date)

AMC Renewal Against Expired AMC

AMC Report

All AMC Report

AMC With Warranty Card Report

Product Based AMC Without Warranty Card Report

Service Based AMC Without Warranty Card Report

Detail Report Of Individual AMC

Renewed AMCs Report

Print AMC Bill

Active/Running AMCs Report

Expired But Not Renewed AMCs Report

No AMC Issued To Any Customers Yet Report

Delete AMC

Detailed Report Of Renewed And Not-Renewed AMCs

Service Call/Complain Management System

Add New Call Type I.E. Breakdown Call, Service Call, Casual Call Etc.

Log New Call/Complaint

Call Logging Against AMC And Subsequent Service Date

Out Of AMC Call Logging (For Guest Call Logging)

Out Of Service Date Call Logging

Product Wise Call Logging

Assign Call To Any Executive

Handover Call To Any Other Executive

Four Types Of Call Statuses Which Are Performed Automatically

Vacant – Service Call Dates Generated At The Time Of AMC Issued, But No Executive Is Assigned.

Assigned – New Call Logged Against Service Call Date And Assigned To Any Executive

Attended – Executive Attended Customer’s Site

Solved – Call Solved And Closed.

Update Call Record

Allocate Products/Parts If Used During The Call Attend At Customer Site.

Receive Call From Customers And Assign It To Executive

Generate Bill Against Call / Complaint (Admin Can Generate Bill Against Call. I.E. ‘Free Service Call’ And ‘Paid Service Call’

Call/Complaint Report

Call from Customer Report

Detail Call Log Report

All Out Of Service Date Call Report

All Service Date Call Report

All Call From Customers Report

Customer Wise Call Report

By Logged Calls

By Out Of Service Date Calls

Service Date Calls

Call Status Wise Report (Auto Generated)

Vacant Calls

Assigned Calls

Attended By Executive Calls

Solved / Closed Calls

Call Bills Records

Receipt

Receipt Against AMC

Receipt Against Call Bill

Receipt Report

Customer Wise Receipt Report

Receivable Follow-up to customers

Pending Receivables from customers

Fully Received from customer

Payment Overdue from customer

Month-wise Receipt

Send Email Reminder to customers whose AMC are going to be expired

Conversation with Customer (Facebook Messenger Integrated)

Customer Can log call and check call status from customer portal