1. Clean UI & Simple system - User friendly ticket support system. No need to register to view old tickets.
2. Multiple staffs - User can add multiple staffs to support center. Staffs can view the ticket that are on their department. Admin can view all tickets, and can change department of the staffs.
3. Multiple departments - Admin can add multiple departments. Staffs can o;y view the tickets for their departments.
4. Email notification - When an user open the ticket, they will receive ticket detail sand staffs will get new ticket notification.